Frequently asked questions

How long does an exchange take?

Once we verify your incoming payment, the USDT payout is processed to your wallet. Verification time depends on your payment method and our review.

Do I need to complete KYC?

Yes. Identity verification is required before placing an order. It's a one-time process and helps keep the platform safe and compliant.

Which networks are supported?

USDT on TRC20 and BEP20. Always choose the network that matches your receiving wallet — sending to the wrong network can result in lost funds.

How is the rate determined?

The rate, fee and limits are shown before you place an order and are locked when the order is created, so the amount you receive won't change afterwards.

What payment methods can I use?

Bank transfer and UPI are supported today via manual verification. Automated gateways can be added over time.

Is my money safe if something goes wrong?

If an order can't be completed, it is cancelled or rejected rather than left in limbo. Contact support with your order reference for help.